EFFECTIVE DATE: June 1, 2024
We at Martin & Co. LLC DBA Salt & Honey (“us”, “we”, or “our”) greatly value your business. When it comes to our services, we strive to be as transparent as possible. If there are evergreen online courses purchased, the refund policy is that they cannot be refunded due to the nature of them being instant access to the material.
Live courses with a specified start date can be refunded up until 48 hours AFTER the course has started. If a refund request is not sent in writing, via email to tori@saltandhoney.agency, within 48 hours of the course kick off call (communicated on specific sales pages and in emails to buyers), no refund will be processed.
Contract deliverables are specific to the individual contract and as it is a legal document, please refer to your contract if you have a monthly retainer.
All digital content is sent to the email the buyer input into the system. If a course is hosted on a platform, access to said platform will be sent to their email. If there are any concerns about access to a purchased course, please reach out to tori@saltandhoney.agency.
Due to the nature of digital products, returns are not accepted. Please direct any concerns to tori@saltandhoney.agency to see what steps we can take to ensure you are satisfied with your purchase.
If there is a concern over deliverables from ongoing projects, please see your specific contract terms.
If any calls are a part of a course or monthly project, please understand that we do have a cancellation policy of 48 hours notice. If you cancel within 48 hours, you will forfeit the call. If you still wish to have a call, you will have to do so at a cost of $250.
If you are cancelling a monthly project, then we do require a 30 days notice, as well as a next month's payment as a cancellation fee. These are detailed in your specific contract, please refer back to that.
CHANGES AND UPDATES TO THIS POLICY
We may, from time to time decide, in our sole discretion, to revise and update this Policy. All changes will become effective immediately when they are posted.
You are expected to check this page from time to time so you are aware of any changes. If you are on our mailing list, we may email you about any significant changes.
CHANGES AND UPDATES TO THIS POLICY
If you have any questions or concerns about this Policy or would like to exercise any of your rights under this Policy, please contact us at tori@saltandhoney.agency.
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